Worry-Free Delivery Shopper FAQ

How do I report an issue with my order if I purchased Worry-Free Delivery?

If you purchased Worry-Free Delivery with your order, you can easily report an issue to Seel via the Seel Resolution Center.

What should I do if my order arrived damaged?

If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

What should I do if my order was stolen after delivery?

What should I do if my order was lost during delivery?

If you purchased Worry-Free Delivery with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

How long do I have to report a shipping issue?

If you purchased Worry-Free Delivery with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order.

When will I receive my Worry-Free Delivery payout?

If your shipping issue has been accepted, then it will be dependent on your method of payout:

Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

Can I change my order after it is placed?

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. You can cancel your protection plan within 24 hours of purchase using the self-service cancellation link in the email.

Does Seel cover cases where an item is not shipped out?

No. Seel's Worry-Free Delivery only provides coverage for items that have been fulfilled and shipped out to a customer. If an item is not shipped out by the company you ordered from, you will need to contact them directly for a resolution.

What happens if the store shipped me a defective item?

If the store shipped you a defective item, it is the store’s responsibility to send you a replacement or refund depending on their store policy. Please contact the store where you purchased your item.

Does Seel cover cases where an item is not shipped out?

What supporting documents are required for a damage coverage request?

Filing a claim for damage requires shoppers to visit the Seel Resolution Center to initiate the request. When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, in most instances, the following supporting documents are required:

‍• Clear photo(s) of the carrier packaging and product package (if applicable)
• Clear photo(s) of how the item(s) are damaged

The payout amount for damage is determined by the evaluation of the photos, up to 100% of the purchased value, depending on how the severity of the damage affects the usability of item(s), therefore The supporting documents provided directly affect decisioning.

Note that damage to the exterior packaging - without affecting the item(s) inside- as well as, pre-shipment item defects are not covered.

Who pays for return shipping?

Return shipping costs may apply. If a return shipping fee is required, we’ll provide you with a prepaid shipping label and deduct the fee from your refund, in line with the return policy.

What supporting documents are required for a damage coverage request?

What supporting documents are required for a loss claim?

Filing a claim for loss requires shoppers to visit the Seel Resolution Center to initiate the request.

Lost packages claims require one of the following tracking statuses:

• The shipment be marked by the carrier as "lost" or
• Domestic shipments must not have a "delivery" scan 30 within days after shipment or
• International shipments must not have a "delivery" scan within 60 days after shipment

To file and qualify for a claim of loss, a screenshot of the order page that includes the tracking number is required: to validate the package status. The compensation for lost packages is the value paid for the purchased item(s).

You can also provide a Carrier Letter.

How do I ship a return?

The product(s) must be in its original condition.
The product(s) is returned with its original packaging.
Include any of the following that came together with your item: free gifts, warranties, tags, manuals, other accessories.
Attach the shipping label to the front of the package.
Drop off your package at your nearest USPS store.

What supporting documents are required for a loss claim?

What supporting documents are required for a theft coverage request?

Filing a claim for theft requires customers to visit the Seel Resolution Center to initiate the request. A shipment that displays as "delivered", but has not been received by the shopper falls into a potential theft coverage request. Many times this is due to a mishap that is not criminal in nature. We encourage shoppers to check with neighbors or the post office as a first step.

To qualify for a claim of theft, some shoppers may be required to file a police report, in which case the shopper will be prompted to do so during the claims process. The process of filing a police report and its format may vary depending on location, but for more insight please refer to this article. Police reports can typically be made over the phone, in-person, or online.

When can I expect the shipping label?

You will receive a separate email from Seel with your shipping label.

What supporting documents are required for a theft coverage request?

What information do I need to provide when filing a report?

When filing a report, you will typically need to provide the following details:

• Name of the retailer
• Date of order
• Date of delivery
• Name of the shipping carrier
• Package value

Where do I find my tracking number?

You will receive an email from Seel with your tracking number.

What information do I need to provide when filing a report?

When filing a report, you will typically need to provide the following details:

• Name of the retailer
• Date of order
• Date of delivery
• Name of the shipping carrier
• Package value

Can I return more than one item?

Yes, but they must be grouped by the same Return Assurance ID and packaged together.

How long do I have to ship my package back?

You have 7 days to return the package once your shipping label has been emailed to you.

What happens if I do not have the original packaging?

Although, we prefer the item being in the original packaging, a similar box will do.

How can I contact Seel customer service?

Send us an email at returns@seel.com

When will I receive my refund?

Once your item has been received, inspected and approved by Seel, you will receive an email confirming your refund has been processed.

What happens if my return is not accepted?

If your return is not accepted after inspection by Seel, we would be happy to send the item back to you.

What if my item is damaged after I receive it?

Items must be in their original condition to be eligible for a refund. If your item is damaged or altered after you receive the item, you will not be eligible for a refund under Seel Return Assurance.

Is Return Assurance refundable?

Unfortunately, due to the nature of the product, Seel Assurance is non-refundable.

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Insurance policies are offered and administered by Seel Insurance Services, Inc. and are underwritten by Seel Insurance Inc. or Arch Specialty Insurance Company, depending on jurisdiction and product availability. Carrier participation may vary by state in accordance with applicable regulations.