Loss
Cover the Actual Item(s) Value Paid
Damage
Cover the Actual Item(s) Value Paid
Theft
Cover the Actual Item(s) Value Paid
Seel Delivery Guarantee covers package loss, damage, and theft that meet the following criteria.
Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).
Theft: Packages marked “delivered” yet not received are considered a “theft”, though this may be due to some mishaps that are not criminal in nature. To qualify as a case of theft, supporting documents, such as a police report, may be required. (See “What Supporting Docs are Required for a Claim of Theft?”) The compensation for a verified case of theft is the value paid for the purchased item(s).
Damage: Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items is up to the value paid for the purchased item(s).
Note: Total compensation for one Delivery Guarantee coverage is up to the value actually paid for the item(s).
Seel Delivery Guarantee does not cover the following categories of items：
Automobiles and motorcycles / Jewelry (valued in excess of $1,500) / Boats and yachts / Live animals / Cash / Lumber / Ceramic / marble or granite tiles / slab blocks countertops or statues / Negotiable papers / Cigarettes and other tobacco products / Perishable commodities / Raw cotton / Pharmaceutical drugs / Fine arts (valued in excess of $10,000 per piece) / Precious stones and metals / Flowers / Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal / Glass windows, plate glass and similar goods / Securities
Visit the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.
Proceed through the steps to report your issue
If your issue is approved, a refund will be issued via the method you selected in the Resolution Center
If your issue is not approved, or our team needs more information, you’ll be contacted via email