SEEL SERVICE PLAN
Terms and Conditions
SECTION 1 – INTRODUCTION
This document sets out the conditions for the Seel Service Plan. Please read it carefully to make sure you understand the services that may be provided. Services may only be provided if you follow the conditions and procedures of this Plan and have paid the required fees. Your Service Plan is managed by SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), whose registered address is UL. Bartycka 22B/21A, Warsaw, Mazovian, Poland, 00-716.
SECTION 2 – OVERVIEW
1. If a product is replaced under the terms of this Plan, no further services will be available for that product. Services will only be provided for covered products that remain within the EU or UK.
2. Your covered product must not be used for commercial purposes.
3. Products may not be used in property which you may rent out, including rented rooms within your own home.
4. You must be at least 18 years of age and a resident of the UK or EU.
5. Services will not be provided for any items failing during the manufacturer’s or retailer’s mandatory guarantee period.
6. For products that contain or store data, you must ensure that your product does not contain any content that may be considered to be illegal, and if we find any content we consider illegal, we reserve the right to inform the relevant authorities.
SECTION 3 – PRODUCT SERVICES
At our absolute discretion and subject to the limitations set out in Section 4 below, we will provide the following services:
1. Where your product ceases to function as intended during the term of this Plan, we will assess the product and, at our discretion, provide services to restore it to proper working condition. Services are limited to functional restoration and do not extend to cosmetic issues that do not affect the product’s core functionality.
2. You must arrange any work required to make your product accessible and compliant with all relevant safety standards and safe to work on (as determined by our engineer).
3. After the expiration of the manufacturer’s parts and labour guarantee period, if your product is not functioning as intended, we will (at our option) arrange for its repair or provide a replacement product of similar specification.
4. If a repair cannot be achieved, we may replace the affected component. If this is not possible, Seel may provide a replacement product of similar specification.
5. If we authorise a service but are unable to arrange an engineer, we will work with you to identify a suitable service provider. Seel will arrange payment directly with the service provider on your behalf. If the estimated service cost exceeds £150, you must contact our service coordination line on 1.844.696.1217 for authorisation before work begins.
SECTION 4 – SERVICE LIMITS
We will not provide services in respect of the following:
1. issues arising from incorrect assembly, whether assembled by you or a third party;
2. cost of replacing any consumables (such as external fuses, blades, oil, petrol, batteries, rechargeable batteries, power cells, light bulbs changeable by the user, fluorescent tubes and related starter components, filters, vacuum cleaner bags, printer toner or ink cartridges, printer ribbons or fuel); the cost of replacing any accessories (such as lawnmower belts, attachments, cables and cable joints, plugs, light covers, grills, removable parts, glass and enamel parts, catalytic panels, external piping, rain covers);
3. colour loss, fading and any natural characteristic to the covering of the item including splitting, cracking, scars, knots, bobbles, swirls, shading. Additionally hairline scratch marks (less than 1.5mm) in glasses are not within the service limits;
4. issues where the product is functioning within the manufacturer’s tolerances (for example, number of pixel failures);
5. abrasions that are caused by daily use and cleaning over a period of time;
6. any odours or staining;
7. any stain or issue arising when the product was being transported or was in storage;
8. any stain or issue caused by contractors in your home, neglect, abuse, misuse, malicious damage, theft, fire, scorching, flood, burst pipes (including radiator leaks), sunlight, wind, weather, leaking roofs or leaking conservatories;
9. animal-related issues caused by: a. biting or chewing; b. an accumulation of multiple instances of scratching in multiple areas;
10. deterioration of the product’s appearance through normal use or general soiling, for example wear on high-traffic areas such as arm rests, or a build-up of oils on a headrest;
11. routine servicing or cleaning carried out by an authorised or third-party provider;
12. any failure arising from services not undertaken as part of this Plan;
SECTION 5 – HOW TO REQUEST SERVICES
1. If you need to make a service request under this Plan, please email Seel at support@seel.com or phone Seel on 1.844.696.1217. We will provide you with a form or you can download the form from our website (note: the website offers the fastest resolution).
2. You must make any service request as soon as possible, and always within 28 days of becoming aware of the issue giving rise to a request. Any delay may mean that we will not be able to provide services. We may ask to inspect the product to help assess what services should be provided.
3. We may ask you to provide photographs of the issue so we can assess what services should be provided more quickly.
4. If you have reported an issue by phoning Seel, you can only request services for that issue on the form. You must submit a separate service request for any other issues. Our technician will be instructed to only carry out the work needed in respect of the issue you reported on the phone.
5. Once an appointment has been confirmed for a technician to come to your home, if you want to cancel the appointment you must give 24 hours’ notice.
6. We may provide services by sending you a specialised product (if appropriate) or by servicing your product as we see fit. If the product cannot be satisfactorily restored, we may replace the product. The following will then apply:
a. If we agree to replace the product or part of it, we may take possession of the original item or part;
b. We do not guarantee that any repair or replacement will be an exact match of grain, sheen, pattern or colour. Any replacement parts will be matched to an inconspicuous area of the product and our services are limited to the best outcome a Seel-approved technician could achieve in the circumstances;
c. If, after we have provided a replacement, we do not take possession of the original product or part, you will be responsible for disposing of it;
d. If we replace the product, we will not provide further services in respect of that replacement;
e. You must co-operate with us when we arrange any delivery or collection with you; and
f. Any replacement will be of a similar standard, specification and style as your original product, provided that the cost of such replacement does not exceed the original purchase price of the product.
SECTION 6 – GENERAL CONDITIONS
1. You should always look after the product to prevent any issues and maintain it in line with the manufacturer’s guidelines.
2. This Plan is subject to the laws and jurisdiction of the Republic of Ireland.
3. You must tell us if you change address. If you move out of the EU or UK, this Service Plan will automatically be cancelled.
4. The owner of the Service Plan (the person named on the invoice) can transfer this Plan to another person by: emailing support@seel.com; giving us the full name and address of the person this Plan is being transferred to; telling us the date you want the transfer to take place; and paying a €10 administration fee. The transfer will not be effective until we receive the new information and fee.
5. We will only change the terms of this Plan in accordance with relevant law or regulation. We will give you at least 60 days’ written notice of any change.
SECTION 7 – WHEN THIS SERVICE PLAN STARTS AND ENDS
1. This Service Plan will commence on the date of delivery of your product and end on the earlier of:
a. three years after the product is delivered to your home;
b. on the date we replace the whole product or the value of services provided exceeds the original purchase price of the product;
c. on the date we cancel your Plan because you have made a fraudulent request; or
d. on the date you cancel your Plan as per Section 8 below.
SECTION 8 – YOUR RIGHT TO CANCEL
1. If you want to, you may cancel this Plan within 30 days of delivery of the product to your home. Please contact the retailer you bought the product from. If you have not made any service request, you will get a full refund of any fees paid. The only exception to this is if the product has been treated with a stain protector as part of the Plan. In this case, you will be entitled to a refund of only 75% of the fees you have paid.
2. If you want to cancel this Plan 30 days or more after the product has been delivered, email support@seel.com. If we have not provided any services, you will be entitled to a refund of a proportion of the fees you have paid. The refund will be based on the number of complete months of this Service Plan remaining from the date you asked us to cancel it. You will also have to pay an administration fee of €10 which we will take from your refund. If the product has been treated with a stain protector as part of the Plan, we will take a further €10 from any refund.
3. Cancellations will not be backdated. If we have provided services, you will not be entitled to any refund of fees. If there has been an issue likely to require services, you will not be entitled to a refund until we have decided whether we should provide those services. If we decide not to provide such services, the date of cancellation will be the date you asked us to cancel this Plan.
SECTION 9 – COMPLAINTS
If your expectations are not met or you are dissatisfied in some way, we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible. If you wish to make a complaint, please contact your service administrator, SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), whose registered address is AV. Fontes Pereira De Melo, 6 1050-121 Lisbon, or email support@seel.com or call 1.844.696.1217 and quote your Plan reference number so that your enquiry can be dealt with quickly. Seel will acknowledge your complaint within a maximum of 10 working days and aim to resolve your complaint within 40 working days from first notification. Please remember to include your full name and full postal address in all correspondence.
SECTION 10 – NOTICE TO CUSTOMERS
We may monitor or record any phone calls you make in connection with this Plan. This is to check the accuracy of the information, help with staff training and prove that our and Seel’s procedures meet all relevant legislative requirements. If communication is difficult, please tell Seel and they will be pleased to help.
SECTION 11 – PRIVACY STATEMENT
SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), (the Data Controller) is committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which we process your personal data.
1. Data Protection: SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (the Data Controller) is committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which we process your personal data.
2. How We Use Your Personal Data: We may use the personal data we hold about you for the purposes of performing this Service Plan, this includes providing services on products at your home that you request of us and administering the same; including processing service requests and any other related purposes, pricing or statistical purposes. We may also use your data to safeguard against fraud and money laundering and to meet our general legal and legislative obligations.
3. Disclosure of Your Personal Data: We may disclose your personal data to third parties involved in providing products or services to us, or to service providers who perform services on our behalf. These include our group companies, affinity partners, third party administrators, fraud detection agencies, loss adjusters, external law firms, external accountants and auditors and as may be required by law.
We may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where we transfer your personal data outside of the EEA, we will ensure that it is treated securely and in accordance with the Legislation.
5. Your Rights: You have the right to ask us not to process your data for marketing purposes, to see a copy of the personal information we hold about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to restrict the processing of your data, to ask us to provide a copy of your data to any controller and to lodge a complaint with the data protection commission.
6. Retention: Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiration of the Plan, or our business relationship with you, unless we are required to retain the data for a longer period due to business or legal requirements. If you require more information or have any questions concerning our use of your personal data, our full Privacy Policy can be found at https://www.seel.com/privacy, alternatively contact The Data Protection Officer, SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), whose registered address is AV. Fontes Pereira De Melo, 6 1050-121 Lisbon, or via email at support@seel.com. By proceeding with this Service Plan you are agreeing to the terms of our Privacy Policy.
SECTION 12 – ENTIRE AGREEMENT
This document supersedes any previous written or oral agreement in relation to the matters dealt with in this Service Plan.
To request a large print version of these conditions, please email support@seel.com or call 1.844.696.1217.
SEEL SERVISNI NAČRT
Pogoji in določila
1. ODDELEK – UVOD
Ta dokument določa pogoje za Seel Servisni načrt. Prosimo, preberite ga pozorno, da razumete storitve, ki so vam lahko na voljo. Storitve so na voljo le, če upoštevate pogoje in postopke tega načrta ter ste plačali zahtevane pristojbine. Vaš servisni načrt upravlja SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), s sedežem na naslovu UL. Bartycka 22B/21A, Varšava, Mazovija, Poljska, 00-716.
2. ODDELEK – PREGLED
Če je izdelek zamenjan v skladu s pogoji tega načrta, za ta izdelek ne bodo na voljo nobene nadaljnje storitve. Storitve bodo zagotovljene samo za zajete izdelke, ki ostanejo v EU ali Združenem kraljestvu.
Zajetega izdelka ne smete uporabljati v komercialne namene.
Izdelkov ni dovoljeno uporabljati v nepremičninah, ki jih oddajate v najem, vključno z najemniškimi sobami v vašem lastnem domu.
Stari morate biti vsaj 18 let in biti rezident Združenega kraljestva ali EU.
Storitve ne bodo zagotovljene za izdelke, ki odpovejo med obveznim garancijskim rokom proizvajalca ali prodajalca.
Za izdelke, ki vsebujejo ali shranjujejo podatke, morate zagotoviti, da vaš izdelek ne vsebuje vsebine, ki bi lahko bila nezakonita. Če odkrijemo vsebino, ki jo štejemo za nezakonito, si pridržujemo pravico, da o tem obvestimo pristojne organe.
3. ODDELEK – STORITVE ZA IZDELKE
Po naši absolutni presoji in ob upoštevanju omejitev iz 4. oddelka spodaj bomo zagotovili naslednje storitve:
Kadar vaš izdelek med trajanjem tega načrta preneha delovati, kot je predvideno, bomo ocenili izdelek in po naši presoji zagotovili storitve za njegovo povrnitev v ustrezno delovno stanje. Storitve so omejene na funkcionalno obnovo in se ne raztezajo na estetske težave, ki ne vplivajo na osnovno funkcionalnost izdelka.
Poskrbeti morate za vsa dela, potrebna za zagotovitev dostopnosti vašega izdelka in njegovo skladnost z vsemi ustreznimi varnostnimi standardi ter varno za delo (kot določi naš inženir).
Po izteku garancijskega roka proizvajalca za dele in delo, če vaš izdelek ne deluje, kot je predvideno, bomo (po naši odločitvi) uredili njegovo popravilo ali zagotovili nadomestni izdelek podobnih specifikacij.
Če popravila ni mogoče izvesti, lahko zamenjamo prizadeto komponento. Če to ni mogoče, lahko Seel zagotovi nadomestni izdelek podobnih specifikacij.
Če odobrimo storitev, vendar ne moremo zagotoviti inženirja, bomo z vami sodelovali pri iskanju ustreznega ponudnika storitev. Seel bo v vašem imenu neposredno uredil plačilo s ponudnikom storitev. Če ocenjeni stroški storitve presežejo 150 £, morate pred začetkom del poklicati našo linijo za usklajevanje storitev na 1.844.696.1217 in pridobiti odobritev.
4. ODDELEK – OMEJITVE STORITEV
Storitev ne bomo zagotovili v zvezi z naslednjim:
težavami, ki izhajajo iz nepravilne montaže, ne glede na to, ali ste jo opravili vi ali tretja oseba;
stroški zamenjave potrošnega materiala (kot so zunanje varovalke, rezila, olje, bencin, baterije, polnilne baterije, napajalne celice, žarnice, ki jih lahko zamenja uporabnik, fluorescenčne cevi in z njimi povezane komponente za vžig, filtri, vrečke za sesalnik, tonerji ali kartuše za tiskalnike, trakovi za tiskalnike ali gorivo); stroški zamenjave dodatne opreme (kot so pasovi za kosilnice, priključki, kabli in kabelski spoji, vtičnice, pokrovi luči, rešetke, snemljivi deli, stekleni in emajlirani deli, katalitične plošče, zunanje cevi, dežni pokrovi);
izgubo barve, bledenje in vse naravne lastnosti obloge izdelka, vključno z razpokanjem, pokanjem, brazdami, vozli, grudami, vrtinčenjem in senčenjem. Poleg tega hairline praske (manj kot 1,5 mm) na steklih niso zajete v mejah storitev;
težavami, kjer izdelek deluje v okviru toleranc proizvajalca (na primer število okvar slikovnih pik);
obrabi, ki nastane pri vsakodnevni uporabi in čiščenju skozi daljše časovno obdobje;
kakršnimi koli vonjavami ali madeži;
kakršnimi koli madeži ali težavami, nastalimi med prevozom ali skladiščenjem izdelka;
kakršnimi koli madeži ali težavami, ki jih povzročijo izvajalci v vašem domu, malomarnost, zloraba, napačna uporaba, namerna poškodba, kraja, požar, ožganje, poplava, počene cevi (vključno s puščanjem radiatorjev), sončna svetloba, veter, vremenske razmere, puščanje streh ali puščanje zimskih vrtov;
težavami, povezanimi z živalmi, ki jih povzročijo: a. grizenje ali žvečenje; b. kopičenje večkratnih prask na več področjih;
poslabšanjem videza izdelka zaradi normalne uporabe ali splošne umazanosti, na primer obraba na visoko prometnih mestih, kot so naslonjala za roke, ali nabiranje olj na naslovniku;
rutinskim servisiranjem ali čiščenjem, ki ga izvaja pooblaščeni ali zunanji ponudnik;
kakršno koli okvaro, ki izhaja iz storitev, ki niso bile izvedene v okviru tega načrta.
5. ODDELEK – KAKO ZAHTEVATI STORITVE
Če morate vložiti zahtevo za storitev v okviru tega načrta, pošljite e-pošto podjetju Seel na support@seel.com ali pokličite Seel na 1.844.696.1217. Zagotovili vam bomo obrazec ali pa ga lahko prenesete z naše spletne strani (opomba: spletna stran ponuja najhitrejšo rešitev).
Zahtevo za storitev morate vložiti čim prej, vedno pa v roku 28 dni od seznanitve s težavo, ki je povod za zahtevo. Zamuda lahko pomeni, da ne bomo mogli zagotoviti storitev. Morda vas bomo prosili, da nam omogočite pregled izdelka, da bi lažje ocenili, katere storitve je treba zagotoviti.
Morda vas bomo prosili, da zagotovite fotografije težave, da bi lažje in hitreje ocenili, katere storitve je treba zagotoviti.
Če ste težavo prijavili s klicem Seelu, lahko zahtevate storitve za to težavo le na obrazcu. Za vsako drugo težavo morate vložiti ločeno zahtevo za storitev. Našemu tehniku bo naloženo, da opravi le delo, potrebno v zvezi s težavo, ki ste jo prijavili po telefonu.
Ko je termin za prihod tehnika k vam domov potrjen, morate za odpoved termina obvestiti vsaj 24 ur vnaprej.
Storitve lahko zagotovimo tako, da vam pošljemo specializiran izdelek (če je primerno) ali tako, da servisiramo vaš izdelek po naši presoji. Če izdelka ni mogoče zadovoljivo obnoviti, ga lahko zamenjamo. V tem primeru velja naslednje: a. Če se strinjamo z zamenjavo izdelka ali njegovega dela, lahko prevzamemo originalni artikel ali del; b. Ne jamčimo, da bo kakršno koli popravilo ali zamenjava popolnoma ujemalo zrno, sijaj, vzorec ali barvo. Nadomestni deli bodo usklajeni z neopaznim delom izdelka, naše storitve pa so omejene na najboljši rezultat, ki ga lahko v danih okoliščinah doseže Seel-odobreni tehnik; c. Če po izvedeni zamenjavi ne prevzamemo originalnega izdelka ali dela, boste odgovorni za njegovo odstranitev; d. Če zamenjamo izdelek, za to zamenjavo ne bomo zagotovili nadaljnjih storitev; e. Pri organizaciji dostave ali prevzema morate z nami sodelovati; in f. Vsaka zamenjava bo podobnega standarda, specifikacij in sloga kot vaš originalni izdelek, pod pogojem, da stroški takšne zamenjave ne presežejo prvotne nakupne cene izdelka.
6. ODDELEK – SPLOŠNI POGOJI
Izdelek morate vedno skrbno vzdrževati, da preprečite morebitne težave, in ga vzdrževati v skladu z navodili proizvajalca.
Ta načrt je predmet zakonov in pristojnosti Republike Irske.
Obvestiti nas morate, če spremenite naslov. Če se preselite izven EU ali Združenega kraljestva, bo ta servisni načrt samodejno preklican.
Lastnik servisnega načrta (oseba, navedena na računu) lahko ta načrt prenese na drugo osebo tako, da: pošlje e-pošto na support@seel.com; nam sporoči polno ime in naslov osebe, na katero se načrt prenaša; nam sporoči datum, ko naj bi prenos stopil v veljavo; in plača administrativno pristojbino v višini 10 €. Prenos ne bo stopil v veljavo, dokler ne prejmemo novih podatkov in pristojbine.
Pogoje tega načrta bomo spremenili le v skladu z ustrezno zakonodajo ali predpisi. O vsaki spremembi vas bomo pisno obvestili vsaj 60 dni vnaprej.
7. ODDELEK – KDAJ SE TA SERVISNI NAČRT ZAČNE IN KONČA
Ta servisni načrt začne veljati na datum dostave vašega izdelka in se konča prej od naslednjega: a. tri leta po dostavi izdelka v vaš dom; b. na datum, ko zamenjamo celoten izdelek ali vrednost zagotovljenih storitev preseže prvotno nakupno ceno izdelka; c. na datum, ko prekličemo vaš načrt, ker ste vložili goljufivo zahtevo; ali d. na datum, ko vi prekličete svoj načrt v skladu z 8. oddelkom spodaj.
8. ODDELEK – VAŠA PRAVICA DO ODPOVEDI
Če želite, lahko ta načrt odpoveste v 30 dneh od dostave izdelka v vaš dom. Prosimo, kontaktirajte prodajalca, pri katerem ste kupili izdelek. Če niste vložili nobene zahteve za storitev, boste prejeli celotno povračilo plačanih pristojbin. Edina izjema je, če je bil izdelek v okviru načrta zaščiten z zaščito proti madežem. V tem primeru boste upravičeni do povračila le 75 % plačanih pristojbin.
Če želite ta načrt odpovedati 30 dni ali več po dostavi izdelka, pošljite e-pošto na support@seel.com. Če nismo zagotovili nobenih storitev, boste upravičeni do povračila sorazmernega deleža plačanih pristojbin. Povračilo bo temeljilo na številu celih mesecev tega servisnega načrta, ki ostanejo od datuma, ko ste nas prosili za odpoved. Prav tako boste morali plačati administrativno pristojbino v višini 10 €, ki jo bomo odšteli od vašega povračila. Če je bil izdelek zaščiten z zaščito proti madežem v okviru načrta, bomo od povračila odšteli dodatnih 10 €.
Odpovedi ne bodo imele retroaktivnega učinka. Če smo zagotovili storitve, ne boste upravičeni do povračila pristojbin. Če je prišlo do težave, ki bo verjetno zahtevala storitve, ne boste upravičeni do povračila, dokler ne odločimo, ali naj zagotovimo te storitve. Če se odločimo, da teh storitev ne bomo zagotovili, bo datum odpovedi datum, ko ste nas prosili za odpoved tega načrta.
9. ODDELEK – PRITOŽBE
Če vaša pričakovanja niso izpolnjena ali ste na kakršen koli način nezadovoljni, bi radi to vedeli. Če upoštevate spodnje smernice, bo vaša pritožba obravnavana čim bolj učinkovito. Če želite vložiti pritožbo, se obrnite na vašega skrbnika storitev, SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), s sedežem na naslovu AV. Fontes Pereira De Melo, 6, 1050-121 Lizbona, ali pošljite e-pošto na support@seel.com oziroma pokličite 1.844.696.1217 in navedite referenčno številko vašega načrta, da bo vaša poizvedba hitro obravnavana. Seel bo vašo pritožbo potrdil v največ 10 delovnih dneh in si prizadeval rešiti vašo pritožbo v 40 delovnih dneh od prvega obvestila. V vsi korespondenci ne pozabite navesti svojega polnega imena in polnega poštnega naslova.
10. ODDELEK – OBVESTILO STRANKAM
Morda bomo spremljali ali snemali telefonske klice, ki jih opravite v zvezi s tem načrtom. To je namenjeno preverjanju točnosti informacij, pomoči pri usposabljanju osebja in dokazovanju, da naši postopki in postopki podjetja Seel izpolnjujejo vse ustrezne zakonodajne zahteve. Če je komunikacija otežena, prosimo obvestite Seel in z veseljem vam bodo pomagali.
11. ODDELEK – IZJAVA O ZASEBNOSTI
SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), (upravljavec podatkov) je zavezan varovanju in spoštovanju vaše zasebnosti v skladu z veljavno zakonodajo o varstvu podatkov (»Zakonodaja«). Spodaj je povzetek glavnih načinov, na katere obdelujemo vaše osebne podatke.
Varstvo podatkov: SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (upravljavec podatkov) je zavezan varovanju in spoštovanju vaše zasebnosti v skladu z veljavno zakonodajo o varstvu podatkov (»Zakonodaja«). Spodaj je povzetek glavnih načinov, na katere obdelujemo vaše osebne podatke.
Kako uporabljamo vaše osebne podatke: Osebne podatke, ki jih hranimo o vas, lahko uporabimo za namene izvajanja tega servisnega načrta, kar vključuje zagotavljanje storitev za izdelke v vašem domu, ki jih od nas zahtevate, in upravljanje le-teh; vključno z obdelavo zahtev za storitve in vsemi drugimi povezanimi nameni, nameni oblikovanja cen ali statističnimi nameni. Vaše podatke lahko uporabimo tudi za zaščito pred goljufijami in pranjem denarja ter za izpolnjevanje naših splošnih pravnih in zakonodajnih obveznosti.
Razkritje vaših osebnih podatkov: Vaše osebne podatke lahko razkrijemo tretjim osebam, vključenim v zagotavljanje izdelkov ali storitev nam, ali ponudnikom storitev, ki opravljajo storitve v našem imenu. Ti vključujejo naša skupinska podjetja, partnerje za afiniteto, zunanje administratorje, agencije za odkrivanje goljufij, likvidatorje škode, zunanje pravne pisarne, zunanje računovodje in revizorje ter kot to zahteva zakon. Vaše osebne podatke lahko prenesemo na destinacije zunaj Evropskega gospodarskega prostora (»EGP«). Kadar prenašamo vaše osebne podatke zunaj EGP, bomo zagotovili, da se z njimi ravna varno in v skladu z Zakonodajo.
Vaše pravice: Imate pravico, da nas prosite, naj ne obdelujemo vaših podatkov v tržne namene, da si ogledate kopijo osebnih podatkov, ki jih hranimo o vas, da vaše podatke izbrišemo (ob upoštevanju določenih izjem), da popravimo ali izbrišemo netočne ali zavajajoče podatke, da omejimo obdelavo vaših podatkov, da vas prosimo, da zagotovimo kopijo vaših podatkov kateremu koli upravljavcu, in da vložite pritožbo pri komisiji za varstvo podatkov.
Hramba: Vaši podatki ne bodo hranjeni dlje, kot je potrebno, in bodo upravljani v skladu z našo politiko hrambe podatkov. V večini primerov bo obdobje hrambe sedem (7) let po izteku načrta ali našega poslovnega razmerja z vami, razen če smo dolžni hraniti podatke dlje zaradi poslovnih ali pravnih zahtev. Če potrebujete več informacij ali imate kakršna koli vprašanja v zvezi z našo uporabo vaših osebnih podatkov, si lahko ogledate našo celotno politiko zasebnosti na https://www.seel.com/privacy, ali pa kontaktirajte Pooblaščenca za varstvo podatkov, SEELWARRANTY – MEDIAÇÃO DE SEGUROS, LDA. (Seel), s sedežem na naslovu AV. Fontes Pereira De Melo, 6, 1050-121 Lizbona, ali prek e-pošte na support@seel.com. Z nadaljevanjem tega servisnega načrta se strinjate s pogoji naše politike zasebnosti.
12. ODDELEK – CELOTEN DOGOVOR
Ta dokument nadomešča vse prejšnje pisne ali ustne dogovore v zvezi z zadevami, obravnavanimi v tem servisnem načrtu.
Za zahtevo po različici teh pogojev v večjem tisku pošljite e-pošto na support@seel.com ali pokličite 1.844.696.1217.
Za zahtevo po različici teh pogojev v večjem tisku pošljite e-pošto na support@seel.com ali pokličite 1.844.696.1217.