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Learn more about Worry-Free Purchase
Protection that lets you return eligible items within 7 days for any reason — even final sale.
How to submit a return request
Start your claim in the Resolution Center, follow the steps, and get your refund once approved.
What documentation is required for a lost package claim?
Submit proof like order details and tracking info to verify and process your claim faster.
What is Seel?
Order was canceled before shipping
Contact merchant
Shopper FAQs
General
Is Seel a subsidiary of the store I bought from?
No. Seel is an independent company that partners with merchants for additional post-purchase coverage. When a merchant offers Seel at checkout, you will be purchasing coverage from Seel directly. If your issue is covered by your Seel protection plan, start your claim at resolve.seel.com
If your issue falls outside Seel's coverage, please contact the merchant's support team. If you're not sure which applies to your situation, contact us at support@seel.com and we'll point you in the right direction.
Is Seel a licensed company?
Yes. Seel is licensed with the National Association of Insurance Commissioners (NAIC). That means the protection you purchased is regulated coverage, not a self-insured merchant program.
Is Seel protection optional?
Seel coverage is always optional. If it appears in your cart, you can remove it before completing checkout. If you did not manage to remove Seel coverage before checking out, you can still opt out via the confirmation email that is sent to every shopper that purchases Seel protection.
I've never heard of Seel. How do I know this isn't a scam?
Seel is a licensed insurance provider (NAIC), rated 4.4 on Trustpilot across millions of protected orders, with a 99% eligible claim approval rate. If you purchased coverage through a merchant's checkout, your protection is real and on record.
If you're running into issues with a claim or not getting clear answers from the Resolution Center, email support@seel.com directly to get in contact with our support representatives.
Worry-Free Delivery®
What does Worry-Free Delivery ® cover?
Worry-Free Delivery protects your order against loss, theft, damage, and significant delays during shipping. Specifically:
Lost package: Your tracking shows delivered but you didn't receive it, or tracking has stalled with no updates
Damaged package: Your order arrived with physical damage caused during transit
Package theft: Your package was delivered and then stolen before you could retrieve it
Significant delay: Your order was substantially delayed beyond the expected delivery window
Does Worry-Free Delivery cover me if my package arrived damaged?
Yes! If your package was damaged during shipping, you're covered.
Coverage applies to damage caused by how carriers handle your package in transit. To support your claim, keep the shipping box and all packaging materials, and photograph the damage before you unpack anything.
What documentation do I need for a lost package claim or claim of theft?
Here are documentation requirements for a lost package claim and a stolen package claim.
Why didn't I receive a full refund for my delayed order?
If your order arrived late but was delivered complete and undamaged, Worry-Free Delivery covers the inconvenience of the delay rather than a full loss. The partial refund amount reflects the coverage terms for delay, which is shown at the time of purchase.
If your order was delayed and then never delivered, that falls under the lost package coverage and you may be eligible for a full refund.
My claim was denied because Seel said the damage was from "poor packaging," not shipping. What does that mean?
Worry-Free Delivery covers damage caused by how carriers handle packages in transit. If Seel's review determines the damage resulted from how the merchant originally packaged the product - for example, fragile items without adequate cushioning inside the box - that's a merchant packaging issue, not a shipping damage claim.
If you believe your claim was evaluated incorrectly, please reach out to our support team at support@seel.com or escalate it within the Resolution Center.
Worry-Free Purchase®
What does Worry-Free Purchase cover?
Worry-Free Purchase ® allows shoppers to return an order for any reason, including poor fit, change of mind, or items that didn't work out, as long as you initiate the return within your coverage window. Depending on the merchant, Worry-Free Purchase ® may also include final sale items and clearance goods.
If you're unsure if a return is covered by Seel or your merchant, contact support in the Seel Resolution Center and we'll tell you exactly where to start.
Can I get a replacement instead of a refund?
Seel's default resolution is a refund. Because Seel handles claims independently from merchant inventory, we do not have the ability to ship a replacement unit directly.
Are all items in my order covered?
Coverage applies to the specific items you added Worry-Free Purchase® to at checkout. Merchants determine the items that are eligible for Seel coverage, not Seel.
To see exactly which items in your order are covered by Seel, please check your Seel confirmation email or log into the Resolution Center.
When does my return window start?
Your return window starts on the date your order tracking status shows that the order is delivered to your address.
Some merchants have fulfillment processes that add a step before your order reaches you (for example, an authentication or quality check process at a fulfillment center). In those cases, your return window starts after that process is complete and your order is confirmed as delivered to you.
If you're unsure when your window started or how much time you have left, reach out to support in the Seel Resolution Center.
Filing A Claim
How do I file a return request?
All claims are filed through the Resolution Center at resolve.seel.com. Enter your order details and follow the prompts based on your issue type. You'll need your order number and, depending on the issue, supporting documentation like photos or tracking information.
I'm having trouble uploading documents in the Resolution Center. What do I do?
If you run into a file format error, a portal issue, or anything that prevents you from completing your claim, email support@seel.com directly.
Include your order number and attach your documentation. Our team will attach the files to your claim manually so the process isn't blocked.
I submitted my claim on time but the system isn't reflecting it. What do I do?
If you believe you initiated a return or claim within your coverage window and the system shows it as outside the window, contact support@seel.com immediately with your order number, any tracking confirmation you have, and the date you initiated. Include screenshots if possible.
How do I contact Seel?
Resolution Center (Order tracking, return requests, request status): resolve.seel.com
Escalations and additional questions: support@seel.com