Support
A stronger support operation, built on Seel
Our Support Agency gives you an AI-native team trained on your playbooks and Seel's tens of millions of interactions with shoppers. Ready to run from day one, without weeks of prompt engineering and fine-tuning.
Support
A stronger support operation, built on Seel
Our Support Agency gives you an AI-native team trained on your playbooks and Seel's tens of millions of interactions with shoppers. Ready to run from day one, without weeks of prompt engineering and fine-tuning.
Support
A stronger support operation, built on Seel
Our Support Agency gives you an AI-native team trained on your playbooks and Seel's tens of millions of interactions with shoppers. Ready to run from day one, without weeks of prompt engineering and fine-tuning.
Support
A stronger support operation, built on Seel
Our Support Agency gives you an AI-native team trained on your playbooks and Seel's tens of millions of interactions with shoppers. Ready to run from day one, without weeks of prompt engineering and fine-tuning.
12%
12%
12%
12%
12%
higher CSAT than industry benchmarks
80%
80%
80%
80%
80%
resolution rate without deflection
70 million
70 million
70 million
70 million
70 million
processed in Seel’s own operations
An AI-native support agency designed for e-commerce
Resolve more tickets with less overhead
Handles the full range of e-commerce scenarios, covering simple WISMO tickets, shipping address changes, and multi-step post-purchase requests.
Trained on Seel's shopper interaction data before even ingesting your support playbooks, so complex rules are handled accurately without breaking down on e-commerce edge cases.
Agents that resolve, not just respond
Your brand voice, enforced at every interaction
Not just resolution, revenue
An AI-native support agency designed for e-commerce
Resolve more tickets with less overhead
Handles the full range of e-commerce scenarios, covering simple WISMO tickets, shipping address changes, and multi-step post-purchase requests.
Trained on Seel's shopper interaction data before even ingesting your support playbooks, so complex rules are handled accurately without breaking down on e-commerce edge cases.
Agents that resolve, not just respond
Your brand voice, enforced at every interaction
Not just resolution, revenue
Onboard in minutes
Onboard in minutes
Brief AI reps on your policies, give them a seat to your ticketing software, and let them run.
Brief AI reps on your policies, give them a seat to your ticketing software, and let them run.
Connect your helpdesk
Link the Support BPO to your existing helpdesk. Currently supports Zendesk, with more integrations coming soon.
Link the Support BPO to your existing helpdesk. Currently supports Zendesk, with more integrations coming soon.
Brief your rep
Drop in your SOPs, return policies, and brand guidelines. Your AI reps are onboarded on your documentation and ready to represent your brand from day one.
Drop in your SOPs, return policies, and brand guidelines. Your AI reps are onboarded on your documentation and ready to represent your brand from day one.
Run a trial
Launch in training mode first. Review how your AI reps perform before going live, the same way you'd evaluate any new hire before they take the floor independently.
Launch in training mode first. Review how your AI reps perform before going live, the same way you'd evaluate any new hire before they take the floor independently.
Scale and supervise
Add more AI reps with distinct roles as your operation grows. Your AI Manager runs daily performance reviews, proposes rule updates, and pushes approved changes across your entire team at once.
Add more AI reps with distinct roles as your operation grows. Your AI Manager runs daily performance reviews, proposes rule updates, and pushes approved changes across your entire team at once.
Everything your support team needs.
Everything your support team needs.
Resolves inbound helpdesk tickets autonomously.
Live Chat
Embeds a chat widget directly on your website.
Direct Action
Processes returns, submits claims, and updates orders.
Reporting
Tracks resolution rates, CSAT, and response times.
Auto-multilingual
Detects and replies in the shopper's language automatically.
AI Manager
Improve your AI reps, without manual reviews and rule cleanup.
Backed by enterprise-grade security and scale
Compliant
SOC 2 Type II, GDPR and CCPA compliant.
Encrypted
Data encrypted while in transit and at rest with industry-standard AES-256 encryption
Controlled
US domestic data hosting supported, with governed access and vetted subprocessors.
Licensed
Insurance benefits by licensed carriers and brokers in 79 countries and jurisdictions
Ready to run better support operations?
Put Seel to work for you
Insurance benefits are provided by Seel Insurance Inc. or Arch Specialty Insurance Company, and policies are offered and administered by Seel Insurance Services, Inc., depending on jurisdiction and product availability. Coverage is subject to the terms, conditions, limitations, and exclusions of the applicable policy and may not be available in all jurisdictions. Carrier participation, eligibility, and product availability may vary by state in accordance with applicable laws and regulations.
Put Seel to work for you
Insurance benefits are provided by Seel Insurance Inc. or Arch Specialty Insurance Company, and policies are offered and administered by Seel Insurance Services, Inc., depending on jurisdiction and product availability. Coverage is subject to the terms, conditions, limitations, and exclusions of the applicable policy and may not be available in all jurisdictions. Carrier participation, eligibility, and product availability may vary by state in accordance with applicable laws and regulations.
Put Seel to work for you
Insurance benefits are provided by Seel Insurance Inc. or Arch Specialty Insurance Company, and policies are offered and administered by Seel Insurance Services, Inc., depending on jurisdiction and product availability. Coverage is subject to the terms, conditions, limitations, and exclusions of the applicable policy and may not be available in all jurisdictions. Carrier participation, eligibility, and product availability may vary by state in accordance with applicable laws and regulations.
Put Seel to work for you
Insurance benefits are provided by Seel Insurance Inc. or Arch Specialty Insurance Company, and policies are offered and administered by Seel Insurance Services, Inc., depending on jurisdiction and product availability. Coverage is subject to the terms, conditions, limitations, and exclusions of the applicable policy and may not be available in all jurisdictions. Carrier participation, eligibility, and product availability may vary by state in accordance with applicable laws and regulations.