SUPPORT AGENT
Ready-to-run support operations, built for ecommerce.
Seel’s Support Agent manages help desk tickets for you. Already trained on real post-purchase behavior from thousands of merchants so it can resolve tickets from day one.
SUPPORT AGENT
Ready-to-run support operations, built for ecommerce.
Seel’s Support Agent manages help desk tickets for you. Already trained on real post-purchase behavior from thousands of merchants so it can resolve tickets from day one.
SUPPORT AGENT
Ready-to-run support operations, built for ecommerce.
Seel’s Support Agent manages help desk tickets for you. Already trained on real post-purchase behavior from thousands of merchants so it can resolve tickets from day one.
SUPPORT AGENT
Ready-to-run support operations, built for ecommerce.
Seel’s Support Agent manages help desk tickets for you. Already trained on real post-purchase behavior from thousands of merchants so it can resolve tickets from day one.
Up and running in minutes, not months
The Support Agent is designed for e-commerce operators and support teams to ramp up quickly. Work with an easy-to-use setup for getting AI support reps working with you in your help desk software.
The Support Agent is designed for e-commerce operators and support teams to ramp up quickly. Work with an easy-to-use setup for getting AI support reps working with you in your help desk software.
1. Connect your helpdesk
1. Connect your helpdesk
Link the Support Agent to your helpdesk software in one step.
1. Connect your helpdesk
Link the Support Agent to your helpdesk software in one step.
2. Give your AI rep a seat
Add your AI rep as a member of your support team, just like you would a new hire.
2. Give your AI rep a seat
Add your AI rep as a member of your support team, just like you would a new hire.
3. Upload your documents
Drop in your SOPs, return policies, and brand guidelines. Seel parses rules automatically.
3. Upload your documents
Drop in your SOPs, return policies, and brand guidelines. Seel parses rules automatically.
4. Deploy your AI reps
Launch in training mode first to review performance before going live.
4. Deploy your AI reps
Launch in training mode first to review performance before going live.
5. Build a team
Add more AI reps with distinct roles and personalities to match how your support team actually operates.
5. Build a team
Add more AI reps with distinct roles and personalities to match how your support team actually operates.
6. Monitor with your AI Manager
6. Monitor with your AI Manager
Your AI Manager surfaces gaps daily, proposes rule updates, and pushes approved changes across every AI rep at once.
What merchants are already seeing
80%
Average resolution rate across merchant launches
5%
Escalation rate to human agents
9.3/10
Reliability score, consistently
Made for Seel before it was made for you
Over 2 million shoppers use Seel every month.
The Support Agent was built inside Seel's own post-purchase operations before it became a merchant product. That means it arrives with a strong understanding of shopper behavior and post-purchase issues like claims, returns, coverage disputes, and shipping issues.
Over 2 million shoppers use Seel every month.
The Support Agent was built inside Seel's own post-purchase operations before it became a merchant product. That means it arrives with a strong understanding of shopper behavior and post-purchase issues like claims, returns, coverage disputes, and shipping issues.
Configure on top of existing sophistication, not toward it.
Configure on top of existing sophistication, not toward it.
65%
resolution rate
Out of the box
80%+
resolution rate
After the merchant uploaded their documents
Based on results from early merchant launches
Based on results from early merchant launches
Built to perform from day one.
Built to perform from day one.
Pre-trained on post-purchase complexity, our agents integrate with your existing stack and start making decisions. No lengthy onboarding and no guesswork.
Pre-trained on post-purchase complexity, our agents integrate with your existing stack and start making decisions. No lengthy onboarding and no guesswork.
Resolves inbound helpdesk tickets autonomously.
Live Chat
Embeds a chat widget directly on your website.
Direct Action
Processes returns, submits claims, and updates orders.
Reporting
Tracks resolution rates, CSAT, and response times.
Auto-multilingual
Detects and replies in the shopper's language automatically.
AI Manager
Improve your AI reps, without manual reviews and rule cleanup.
Runs a daily gap analysis, proposes rule updates, and updates changes automatically once approved.
Runs a daily gap analysis, proposes rule updates, and updates changes automatically once approved.
Ready to run better support operations?
