Seel Worry-Free Returns Terms
These Seel Worry-Free Returns Terms (“Terms”) govern a Consumer’s use of Seel, Inc.’s Worry-Free Returns, solely when Worry-Free Returns is added to and purchased on an eligible order placed through Poshmark. “Poshmark” means the Poshmark, Inc. platform and all related content, tools, features, and services, including the Poshmark website and mobile app. “Consumer” or “You” or “Your” means the individual associated with the Poshmark account used to purchase Worry-Free Returns on an eligible Poshmark order.
The purpose of this Terms is to set forth the terms and conditions under which Seel, Inc., and/or its affiliated companies (collectively, “Seel”, “we”, “us” or “our”), make the Worry-Free Purchase™ products, other products and services, content owned or licensed by us (“Content”), and other materials and services (all collectively referred to herein as the “Services”) available to Consumers, and the conditions under which Consumers may have access to and use such Services.
By accessing the Services or by purchasing Worry-Free Returns on Poshmark, You agree to be bound by these Terms and any additional applicable terms referenced herein (“Supplemental Terms”). In the event of a conflict between these Terms and any Supplemental Terms or other terms shown on our site, the provisions of these Terms shall control.
1. Coverage and Exclusions
1.1 What Worry-Free Returns Covers
When You add Seel’s Worry-Free Returns to Your eligible Poshmark order, You are protected against the following post-purchase issues:
Returns for Changed Mind: If You decide You no longer want an item, You may return it.
Returns for Fit Issues: If an item does not fit, You may return it.
1.2 What Worry-Free Returns Does Not Cover
The below issues are not covered by Worry-Free Returns. For the non-covered issues listed below, please contact Poshmark directly for possible resolution under Posh Protect:
Undisclosed damage.
Incorrect or missing item(s).
Item(s) not as described.
Item is not authentic.
Order never shipped/received.
Additionally, Worry-Free Returns does not cover items including, but not limited to:
Food, beverages, drugs, or other perishable items.
Items returned in materially different condition.
Items over $20,000 in value.
Maximum coverage per order: Purchase price plus applicable taxes.
2. Window to File a Return Request and Ship Your Return
To be eligible, You must act within the required windows.
2.1 Returns (Fit or Changed Mind)
The request for a return under Worry-Free Returns must be initiated within 7 days of delivery of the item, as determined by the tracking information on the Poshmark-provided shipping label.
You must ship the item back to Seel, using the Seel-provided prepaid return label, within 7 days of submitting Your request.
3. Fees
The cost to purchase Worry-Free Returns (“WFR Fee”) for your eligible Poshmark order will be displayed at checkout on the Poshmark site or app. The WFR Fee is determined using Seel’s proprietary pricing model, which may take into account product, order, and other data (such as session-level data) and may include required taxes.
The WFR Fee is non-refundable once Your order is shipped by the Poshmark seller, UNLESS Your order is canceled before your order is shipped.
You may cancel Your purchase of Worry-Free Returns within 24 hours of purchase (unless Your order has already been shipped by the Poshmark seller) through Seel’s confirmation email and Resolution Center. If You cancel Worry-Free Returns under this provision, Worry-Free Returns shall then no longer apply to the order for which it was purchased.
4. How to Make a Return Request
4.1 Step-by-Step Process
1. To start a return request:
Visit the Seel Resolution Center at https://resolve.seel.com/poshmark;
From Your Poshmark order confirmation email, click Make a Return / Report an Issue;
From your Seel confirmation email, select ; or
Navigate to the order details page on Poshmark and select Problems/Order Inquiry. Then select Item does not fit or Changed my mind about the item. You will be redirected to the Seel Resolution Center.
2. Log in to the Seel Resolution Center. To log in, You will need the email address associated with your Poshmark account and Poshmark order number.
3. Select item(s) You want to return. Only fulfilled items can be returned.
4. Choose a reason (e.g., fit issue, changed mind).
5. Upload supporting photos.
6. Select Your refund method. Seel offers bank transfer, Venmo, or PayPal.
7. Review & submit Your request.
8. Print Your Seel prepaid shipping label and ship Your return within 7 days of Your return request. If Your return does not show a carrier scan within 7 days, Your return request may be closed, but can be reopened by contacting the Seel Support Team. For real time status, updates go to the Seel Resolution Center.
9. All returned items are inspected by Seel upon receipt. Approved returns become the property of Seel and may be resold, recycled, or otherwise disposed of. Returns may be denied if Your responsibilities, as detailed in Section 5, are not met.
10. When Your return is approved, Seel will refund the full purchase price plus applicable taxes to Your selected payout method. The original shipping costs You paid will not be refunded to You.
4.2 Receiving Your Refunds
Once Seel receives Your item(s), refunds are typically approved within 24 hours, and refunds will be subsequently processed to Your chosen payout method. Please note that the original shipping costs You paid will not be refunded to You.
5. Your Responsibilities
To receive a refund, You must:
Provide accurate information when filing Your return request.
Use Seel’s prepaid return label to ship the correct item(s) within the timeframe specified in Section 2.
Return items must not be in a materially different condition than when they were received, including attached labels and/or tags, if the item was sold as new with tags (NWT).
If Seel has any requests during the review process, You must respond to each request from Seel within 7 days of receipt of the request. You can respond directly in the Seel Portal (https://resolve.seel.com/poshmark).
6. Data
When you purchase Worry-Free Returns on Poshmark, we may receive certain data about You and Your order, which we will use for the purpose of providing the Worry-Free Returns to You. Please consult Poshmark’s Privacy Policy for information on how it collects, store, and uses Your data.
We may also collect data directly from You when You use our Services or our online and mobile resources (i.e., all websites, portals or other features we operate to allow You to interact with us and our systems, as well as any generalized mobile sites or apps we’ve created and distributed to let You interact with the content we provide). We use Your data in accordance with our privacy policy found at https://www.seel.com/privacy. You acknowledge that use of the Services involves transmission of Your data and other communications over the Internet and other networks, and that such transmissions could potentially be accessed by unauthorized parties.
7. Disclaimers
In general. In the event of a loss, damage, porch piracy, delay or event which may lead to a claim under this Policy, the Insured must give prompt notice to the Insurer and in all events no later than 90 days following the order date for the goods, or such shorter period of time for notice as required under this Policy.
Loss due to non-delivery. Where goods are presumed to be lost because the goods were not delivered, the Insured must report the loss to us no sooner than 10 days following the date on which the goods were shipped for domestic shipments and no sooner than 30 days following the date on which the goods were shipped for international shipments.
Damage. Damage to goods must be reported to the Insurer no later than 7 days after the date the goods were marked as delivered.
Porch Piracy. A missing package that has been marked as delivered by the shipping carrier. Issues of suspected porch piracy must be reported no later than 7 days after the date the goods were marked as delivered.
Delay. Delay in the delivery of goods must be reported no sooner than 10 days following the date on which the goods were shipped for domestic shipments and no sooner than 30 days after the date the goods were shipped for international shipments. For both domestic and international shipments, a Delay issue may be reported during the reporting window as long as the package status is not “delivered” at the time of reporting.
*Terms may vary depending on specific details agreed upon between Seel and Partners or merchants. Check the Terms in your email from Seel or login to resolve.seel.com to see the specific policies that apply to You.
8. Indemnification
You agree to defend, indemnify and hold us, our affiliate companies, and each of our respective directors, officers, employees, contractors, agents, successors and assigns harmless from any claim or demand, including reasonable attorneys’ fees, arising out of or relating to (i) any violation of these Terms by You; (ii) any information, content or material You provide as part of receiving the Service, including but not limited to any inaccuracies or fraudulent information; (iii) Your violation of any applicable laws or rights of another; (iv) Your negligent or more culpable conduct; (v) a dispute between You and Poshmark; or (vi) Your use of the Service. We may, at our own expense, elect to assume the exclusive defense and control of any third party claim otherwise subject to defense by You. You may not settle or compromise any claim subject to this section without our prior written consent in our sole discretion.
9. Limitations of Liability
9.1 Disclaimer of Indirect Damages
Under no circumstances will we, our affiliates, employees, officers, agents, representatives, licensors or other third party partners (“Seel Parties”) be liable to You or any other person for any indirect, incidental, punitive, special, exemplary or consequential damages arising out of the use, inability to use, or the results of use of the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory; including without limitation damages resulting from personal injury, death, lost profits, lost data, loss of business or business interruption, whether direct or indirect, arising out of the use, inability to use, or the results of use of our Service, whether based on warranty, contract, tort (including negligence), or any other legal theory.
9.2 Cap on Liability
To the extent permitted by law, under no circumstances will any Seel Parties’ total liability of all kinds arising out of or related to these Terms (including but not limited to warranty claims), regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, exceed the greater of (a) total amounts paid by You for the Service or (b) one hundred dollars ($100).
9.3 Claims Period
You agree any cause of action arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
9.4 Exception
Some states or jurisdictions may not allow the exclusion or the limitation of liability. In such states or jurisdictions, the Seel Parties’ liability to You shall be limited to the full extent permitted by law.
9.5 Independent Allocations of Risk
Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is to allocate the risks of these terms between the parties. This allocation is reflected in the pricing offered by us to You and is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these terms. The limitations in this section 9.5 will apply notwithstanding whether certain damages or losses were foreseeable or the failure of essential purpose of any limited remedy in these terms.
10. Arbitration Agreement
10.1 Mandatory Arbitration; Exceptions and Opt-Out
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). You will also have the right to litigate any other Dispute if You provide us with written notice to opt out of arbitration (“Arbitration Opt-out Notice”) by email at support@seel.com within thirty (30) days following the date You first accept these Terms, or if You have not registered for an account, then within thirty (30) days following the date You first use our Service. If You don’t provide us with an Arbitration Opt-out Notice within the thirty (30) day period, You will be deemed to have knowingly and intentionally waived Your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if You timely provide us with an Arbitration Opt-out Notice, will be the state and federal courts located in the Northern District of Georgia and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless You timely provide us with an Arbitration Opt-out Notice, You acknowledge and agree that You are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.
10.2 No Class Actions
Further, unless we otherwise agree in a writing signed by an authorized representative, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If a decision is issued stating that applicable law precludes enforcement of any limitations set forth in this agreement to arbitrate on the right to arbitrate claims on a class or representative basis, or as part of a consolidated proceeding, as to a given claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts located in the Northern District of California. All other claims will be arbitrated.
10.3 Rules
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”). You will also have the right to litigate any other Dispute if You provide us with written notice to opt out of arbitration (“Arbitration Opt-out Notice”) by email at support@seel.com within thirty (30) days following the date You first accept these Terms, or if You have not registered for an account, then within thirty (30) days following the date You first use our Service. If You don’t provide us with an Arbitration Opt-out Notice within the thirty (30) day period, You will be deemed to have knowingly and intentionally waived Your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) above. The exclusive jurisdiction and venue of any IP Protection Action or, if You timely provide us with an Arbitration Opt-out Notice, will be the state and federal courts located in the Northern District of Georgia and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless You timely provide us with an Arbitration Opt-out Notice, You acknowledge and agree that You are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Arbitration Agreement” section. (The AAA Rules are available at https://www.adr.org/Rules or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
10.4 Arbitration Process
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. AAA provides a general form for a Demand for Arbitration and may provide a separate form for Demand for Arbitration for residents of a particular state, such as California. The arbitrator will be either a retired judge or an attorney licensed to practice law with at least 15 years of experience and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
10.5 Arbitration Location and Procedure
Unless You agree with us otherwise, the arbitration will be conducted in the county where You reside. If Your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that are submitted to the arbitrator, unless You request a hearing or the arbitrator determines that a hearing is necessary. If Your claim exceeds $10,000, Your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
10.6 Arbitrator’s Decision
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If You prevail in arbitration You will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law. We will not seek, and hereby waive all rights we may have under applicable law to recover, attorneys’ fees and expenses if we prevail in arbitration.
10.7 Fees
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if Your claim for damages does not exceed $75,000, we will pay all such fees unless the arbitrator finds that either the substance of Your claim or the relief sought in Your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
10.8 Changes
Notwithstanding anything to the contrary in these Terms, if we change this “Arbitration Agreement” section after the date You accepted these Terms or access our Service, You may reject any such change by sending us written notice (including by email to support@seel.com) within 30 days of the date such change became effective, as indicated in the “Effective Date” listed at the beginning of these Terms or in the date of our email to You notifying You of such change. By rejecting any change, You are agreeing that You will arbitrate any Dispute between You and us in accordance with the provisions of this “Arbitration Agreement” section as of the date You accepted these Terms, or accessed our Service.
11. Electronic Communications
You agree that Seel may send the following to You by email or by posting them on our website and mobile application: legal disclosures; these Terms; Privacy Policy; future changes to any of the foregoing; and other notices, policies, communications or disclosures and information related to the Services. Seel may need to send You certain communications electronically regarding the Service, which you will not be able to opt out of – e.g., communications regarding updates to the Terms or information about billing. You agree to update Your contact information to ensure accuracy.
If You, at any point, opt in to marketing communications from Seel and later decide that You do not want to receive these communications electronically, please send an email to support@seel.com. You may also opt out of certain electronic communications through Your account or by following the unsubscribe instructions in any marketing communication You receive from Seel. Your withdrawal of consent will be effective within a reasonable time after we receive Your withdrawal notice described above and in no event longer than 10 business days. Your withdrawal of consent will not affect the legal validity or enforceability of the Terms provided to and accepted by You. However, please be aware that if You withdraw Your consent for electronic communications, this may impact the timely delivery of important service-related information or the full availability of certain Service features.
12. General Provisions
12.1 Relationship
We will be and act as an independent contractor (and not as the agent or representative of You) in the performance of these Terms.
12.2 Assignment and Delegation
You may not assign any of Your rights or delegate any of Your obligations under these Terms (in whole or in part) without our prior written consent. We may voluntarily, involuntarily, or by operation of law assign any of our rights or delegate any of our obligations under these Terms without Your consent. Any purported assignment or delegation in violation of this Subsection will be null and void.
12.3 Notices
Any notice required or permitted to be given in accordance with these Terms will be effective if it is in writing and sent by certified or registered mail, or overnight courier, return receipt requested, to the appropriate party at the address provided by the other party and with the appropriate postage affixed. Either party may change its address for receipt of notice by notice to the other party in accordance with this Subsection. Notices are deemed given two business days following the date of mailing or one business day following delivery to a courier.
12.4 Force Majeure
We will not be liable for, or be considered to be in breach of or default under these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond our reasonable control.
12.5 Governing Law
These Terms will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of California, U.S.A., without reference to its choice of law rules and not including the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods.
12.6 No Third-Party Beneficiaries
There are no third-party beneficiaries to these Terms.
12.7 Waiver
Failure, neglect, or delay by a party to enforce the provisions of these Terms or its rights or remedies at any time, will not be construed as a waiver of the party’s rights under these Terms and will not in any way affect the validity of the whole or any part of these Terms or prejudice the party’s right to take subsequent action. Exercise or enforcement by either party of any right or remedy under these Terms will not preclude the enforcement by the party of any other right or remedy under these Terms or that the party is entitled by law to enforce.
12.8 Severability
If any part of these Terms is found to be illegal, unenforceable, or invalid, the remaining portions of these Terms will remain in full force and effect. If any material limitation or restriction on the use of the Service under these Terms is found to be illegal, unenforceable, or invalid, Your right to use the Service will immediately terminate.
12.9 Headings; Drafter
Headings are used in these Terms for reference only and will not be considered when interpreting these Terms. No presumption against the drafter of these Terms shall apply.
12.10 Entire Agreement
These Terms contain the entire agreement of the parties with respect to the subject matter of these Terms and supersede all previous communications, representations, understandings, and agreements, either oral or written, between the parties with respect to said subject matter. No usage of trade or other regular practice or method of dealing between the parties will be used to modify, interpret, supplement, or alter the terms of these Terms.
13. Contact Seel
Seel, Inc.
8 California Street, Suite 400
San Francisco, CA 94111
📧 support@seel.com
ANTI FRAUD STATEMENT
ANY PERSON WHO KNOWINGLY, AND WITH INTENT TO DEFRAUD OR DECEIVE ANY INSURANCE COMPANY,
FILES A STATEMENT OF CLAIM CONTAINING ANY FALSE, INCOMPLETE OR MISLEADING INFORMATION MAY BE GUILTY OF A FELONY.