Seel Return Assurance
Customer FAQs
What is Seel Return Assurance
Seel Return Assurance gives you peace of mind while shopping online. By purchasing Seel Return Assurance at checkout, you have the option to return items that are otherwise non-returnable.
What kind of returns are covered under Seel Return Assurance?
You can return items under Seel Return Assurance for any reason other than a reason due to merchant error. For example, you can return items because you don't like the fit, you don't like the color, or you simply changed your mind.
What kind of returns are not covered under Seel Return Assurance?
Seel Return Assurance does not cover returns that result from merchant errors such as sending you the wrong item, a defective item, the wrong size, or the wrong color.
What is a Return Assurance ID and where do I find it?
Your Return Assurance ID is a unique identifier for your Return Assurance purchase. It can be found on your order confirmation email from Seel.
How do I know if/when my return will be approved?
You will be contacted through email from Seel.
Why was my return not approved by Seel?
All returns must meet the terms of the return policy to be accepted. This includes initiating the return within the required time frame and making sure the item is in its original condition with all tags attached. Please note that if you received the wrong item or a defective item from the store, it is the store’s responsibility to rectify the situation.
What happens if the store shipped me the wrong item?
If the store shipped you the wrong item, it is the store’s responsibility to send you a replacement or refund depending on their store policy. Please contact the store where you purchased your item.