Worry-Free Purchase Shopper FAQ

Do I have to buy Seel Worry-Free Purchase?

Seel Worry-Free Purchase protection is an optional add-on protection that can be selected during the checkout process, to cover in transit issues like theft, lost, or damaged packages. If you do not wish to buy this protection coverage simply remove it from your cart.

How do I know what is covered with the Worry-Free Purchase protection?

When placing your order, the Seel coverage available for your order will be outlined within the item attributes, as well as the cart widget, as seen in the example screenshot below.

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Seel also sends you a confirmation email that outlines the specific coverage provided for your order. An example of the confirmation email can be found below, which will be sent from support@seel.com.

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Please note that different items within your cart may have different coverages provided so please check each item’s coverage details before submitting your issue.

Is there any time limit for issue reporting?

To qualify for the payout, you’ll need to follow the reporting time requirements:
· For issues of loss- when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).
· Issues of damage must be reported within 7-days from the date of delivery.
· Issues of theft must be reported within 7-days from the date of delivery.
· Requests to return must be reported within 7-days from the date of delivery

What products are excluded from Worry-Free Purchase?

Seel does not cover the following categories of items:
· Automobiles and motorcycles
· Jewelry (valued in excess of 1,500 local currency)
· Boats and yachts
· Live animals
· Cash
· Lumber
· Ceramic / marble or granite tiles / slab blocks countertops or statues
· Negotiable papers
· Cigarettes and other tobacco products
· Perishable commodities
· Raw cotton
· Pharmaceutical drugs
· Fine arts (valued in excess of 10,000 local currency per piece)
· Precious stones and metals
· Flowers
· Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal
· Glass windows, plate glass and similar goods
· Securities

What should I do if my order arrives damaged?

If your Worry-Free Purchase protection covers damage, you should report the damaged package issue within 7-days (from the date of delivery) through the Seel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order.
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Worry-Free Purchase covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.). The compensation for damaged items will be up to the value paid for the purchased item(s).

What should I do if my order was stolen after delivery?

If your Worry-Free Purchase protection covers theft, you should report issues of theft within 7-days of the date of delivery through the Seel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as a police report.

What should I do if my order was lost during delivery?

If your Worry-Free Purchase protection covers loss, you can report a lost package once 30-days have passed. Please initiate the request through the Seel Resolution Center using your email and order number found on the confirmation email. Seel does not cover issues where the item is not shipped out, please contact us directly.

What is your return policy with Seel?

If you purchase Worry-Free Purchase protection with your order and it includes the ability to return, you will have 7-days to return your item to Seel via the Seel Resolution Center.

There is an additional charge for return shipping in the event that you return a final sale item to Seel. The cost of the Seel Worry-Free Purchase protection or Seel-generated return shipping label is not refunded as part of the payout. Additionally, the cost of original shipping is not refunded as part of a payout.

What happens if the store shipped me a defective item?

If the store shipped you a defective item, it is the store’s responsibility to send you a replacement or refund depending on their store policy. Please contact the store where you purchased your item.

What is your return policy with Seel?

How do I request a Return Label?

A return shipping label will be provided when you report your return request through the Seel Resolution Center. Simply log in using your email and order number found in your confirmation email and follow the steps.

Who pays for return shipping?

Return shipping costs may apply. If a return shipping fee is required, we’ll provide you with a prepaid shipping label and deduct the fee from your refund, in line with the return policy.

How do I request a Return Label?

How long do I have to mail the returned item I bought with Worry-Free Purchase?

If your Worry-Free Purchase protection includes returns, you have 7-days from the time you request the return in the Seel Resolution Center to ship the product(s) back, either using a Seel-generated label, or a self-purchased label.

If you opt for a self-purchased label, we do require that you provide that tracking number to Seel within the Seel Resolution Center on the Reported Issue page.

How do I ship a return?

The product(s) must be in its original condition.
The product(s) is returned with its original packaging.
Include any of the following that came together with your item: free gifts, warranties, tags, manuals, other accessories.
Attach the shipping label to the front of the package.
Drop off your package at your nearest USPS store.

How long do I have to mail the returned item I bought with Worry-Free Purchase?

How will I know if you received my return?

Submit your return through the Seel Resolution Center and mail the package. As soon as Seel receives it, they will send you an email confirming receipt.

When can I expect the shipping label?

You will receive a separate email from Seel with your shipping label.

How will I know if you received my return?

Submit your return through the Seel Resolution Center and mail the package. As soon as Seel receives it, they will send you an email confirming receipt.

When will I receive my Worry-Free Purchase payout?

Once your payout request has been reviewed & accepted, you will choose a method of payout. General timing is listed below:

Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

Where do I find my tracking number?

You will receive an email from Seel with your tracking number.

When will I receive my Worry-Free Purchase payout?

Can I change my order after it is placed?

If you purchased Worry-Free Purchase protection with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email with the detailed coverages included for your order. Worry-Free Purchase is not refundable unless the entire order is canceled.

Where do I find my tracking number?

You will receive an email from Seel with your tracking number.

Can I change my order after it is placed?

I didn’t mean to purchase Worry-Free Purchase protection, how do I cancel?

If you purchased Worry-Free Purchase protection with your order, Seel will send you a confirmation of your Worry-Free Purchase via email. You have 24 hours from the time the email is received to cancel the Worry-Free Purchase protection from the link in the email, as seen in the screenshot below.

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After the 24 hour cancellation window has elapsed, Worry-Free Purchase protection will not be refundable.

Where do I find my tracking number?

You will receive an email from Seel with your tracking number.

I didn’t mean to purchase Worry-Free Purchase protection, how do I cancel?

Can I return more than one item?

Yes, but they must be grouped by the same Return Assurance ID and packaged together.

How long do I have to ship my package back?

You have 7 days to return the package once your shipping label has been emailed to you.

What happens if I do not have the original packaging?

Although, we prefer the item being in the original packaging, a similar box will do.

How can I contact Seel customer service?

Send us an email at returns@seel.com

When will I receive my refund?

Once your item has been received, inspected and approved by Seel, you will receive an email confirming your refund has been processed.

What happens if my return is not accepted?

If your return is not accepted after inspection by Seel, we would be happy to send the item back to you.

What if my item is damaged after I receive it?

Items must be in their original condition to be eligible for a refund. If your item is damaged or altered after you receive the item, you will not be eligible for a refund under Seel Return Assurance.

Is Return Assurance refundable?

Unfortunately, due to the nature of the product, Seel Assurance is non-refundable.

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Insurance policies are offered and administered by Seel Insurance Services, Inc. and are underwritten by Seel Insurance Inc. or Arch Specialty Insurance Company, depending on jurisdiction and product availability. Carrier participation may vary by state in accordance with applicable regulations.