When covered issues arise, shoppers can easily have them resolved at Seel Resolution Center.

To qualify for a payout, shoppers need to follow the issue reporting requirements:

1) Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported within 90 days after the order date. Case of “porch piracy”, however, where the package is “delivered” according to carrier, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.

2) Issues of damage, where the package is delivered, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.

3) Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments. All issues must be reported within 90 days of the order date.

Shoppers can access Seel Resolution Center from their order page, or the Shipping Protection confirmation email that Seel sent.

Compensation is paid out via Tremendous virtual visa card. Shoppers can also choose to redeem the amount to their PayPal account.